General policy
Workshop seats, digital access, and cohort resources are planned in advance. Refund eligibility therefore depends on the timing and circumstances of the request.
Refund requests
A refund request should be submitted through the official support channel with the registered name, email address, payment reference, and reason for the request.
Non-refundable situations
Refunds may not be available after workshop access details have been issued, after a live session has started, for missed sessions, or where access has been suspended because of a violation of the terms.
Event changes
If a workshop is cancelled by the organiser, eligible participants will receive a refund or an option to transfer the registration. If dates are rescheduled, updated details and available options will be communicated.
Processing time
Approved refunds are sent to the original payment method. The time taken for the amount to appear may depend on the bank, card issuer, or payment provider.